Other Services
General Support Services
Emergency Services
Dial 000
Australia’s main emergency service number which provides rapid response from police, fire or ambulance.
1800RESPECT
A confidential information, counselling and support service for people impacted by domestic, family or sexual violence.
24 hours / 7 days
Centre Agains Sexual Assault (CASA)
1800 806 292
Provides specialist counselling, support and advocacy for victim survivors of sexual assault.
24 hours / 7 days
Safe Steps FV Response Centre
InTouch Multicultural Centre Against FV
Provides services, programs and response to family violence in migrant and refugee communities
1800 755 988
Mon-Fri 9am-5pm
The Orange Door
The access point that provides support and services for people at risk or experiencing family violence. Assesses risk, responds to need and provides assistance with family services, care and wellbeing.
15-19 Service Street, Sunshine
Mon-Fri 9am-5pm
1800 271 046
Legal Services
Victoria Legal Aid - FASS
FASS is a free specialist service that provides a duty lawyer, and holistic social support to people impacted by family violence with matters before the law courts. Will link clients with accommodation, financial counselling and AOD support services.
1300 792 387
03 8610 9803
Inner Melbourne Community Legal (by appointment only)
Provides family violence advice and possibly casework depending on capacity and nature.
03 9328 1885
2/508 Queensbury Street, North Melbourne
Mon-Fri 9am-5pm (closed 1-1:30pm daily)
Monash Law Clinics
Free legal advice and assistance for divorce, family violence intervention Order, parenting dispute, property, contravention applications, location Orders, enfocrement Order, change of name, Child passport and travel applications, applications for parental responsibility and non-biological parent for parent responsibility.
L11/555 Lonsdale Street, Melbourne
Mon-Fri 9am-5pm
1800 860 333
Q+Law (LGBTIQ+ only)
Free state wide legal service for LGBTIQA+SB*. Operates as a safe entry for legal advice, information and referrals to culturally safe organisations.
3/79-81 Fitzroy Street, St Kilda
Mon-Fri 9am-5pm
03 9968 1002
Housing Services
Department of Families, Fairness & Housing (North Melbourne)
The Department which manages public housing, can update details for waitlist/change of housing. NOTE: Quicker response if supported by a FV/Housing worker.
33 Alfred Street, North Melbourne
Mon-Fri 9am-5pm
1300 360 462
Launch Housing Collingwood
The access point (first point of contact) for emergency housing in this catchment. Conducts Initial Assessment and Planning (IAP) and connects you with a Transitional Housing Manager (THM).
68 Oxford Street, Collingwood
Mon-Fri 9:30am-5pm
03 9288 9611
1800 825 955
Unison Housing
The access point (first point of contact) for emergency housing in this catchment. Conducts Initial Assessment and Planning (IAP) and connects you with a Transitional Housing Manager (THM).
120 Victoria Steet, Seddon
Mon-Fri 9am-5pm
03 9689 277
1800 825 955
St Kilda Crisis Centre (After Hours Support)
The after-hours access point (first point of contact) for emergency housing in this catchment
29 & 31 Grey Street, St Kilda
Mon-Fri 9am – 11pm
1800 627 727
09 3596 7777
Safe Steps
Conducts risk assessments, safety planning and provides emergency and supported accommodation. Will collaborate with other agencies to provide financial, material aid and support in family Court and for people with a disability.
Online only
24 hours 7 days
1800 015 188
Financial Services
Centrelink Newmarket Service Centre
Government service which provides payments including basic income, rent assistance and Family Tax Benefits. Can assist with Medicare and Healthcare cards.
482-490 Racecourse Road, Flemington
Mon-Fri 8:30am-4:30pm
132 850
Centrelink Yarra Service Centre
Government service which provides payments including basic income, rent assistance and Family Tax Benefits. Can assist with Medicare and Healthcare cards.
Shop 22&23 313 Victoria Street, Abbotsford
Mon-Fri 8:30am-4:30pm
132 850
The Salvation Army (Moneycare Melbourne)
A faith-based community support organisation which provides emergency relief, housing, mental health and financial counselling support.
2/69 Bourke Street, Melbourne
Mon-Fri 9am-5pm
1800 722 363
Escaping Family Violence Payment - Telstra Health
Delivered by the Department of Social Services through Telstra Health, provides a once per 12 months $5000 payment including $1500 in cash.
Mon-Fri 8:30am-5:30pm
Online application
Mon-Fri 8:30am-5:30pm
1800 253 283
Safe Steps
Conducts risk assessments, safety planning and provides emergency and supported accommodation. Will collaborate with other agencies to provide financial, material aid and support in family Court and for people with a disability.
Online only
24 hours 7 days
1800 015 188
Financial Colunselling Australia
A not-for-profit agency that provides free and independent advice to people facing financial difficulties from community-based professionals
Online only
Mon-Fri 9:30am-4:30pm
1800 007 007
Physical Health Services
Ambulance Victoria
Australia’s main emergency service number which provides rapid response from police, fire or ambulance
Dial 000
24 hours 7 days
The Royal Melbourne Hospital
The closest Hospital to the Docklands Safe Space
300 Grattan Street, Parkville
24 hours 7 days
03 9342 7000
Inner Melbourne Medicare Urgent Care Clinic
Urgent Care Clinics are bulk billed (or free for non-residents) GP clinics that provide an urgent but non-emergency response to physical illness.
221 Drummond Street, Carlton
7 days until 10pm
03 8593 7050
CoHealth Collingwood
Not-for-profit community health organisation which provides holistic care including GP’s and FV Counselling for free.
365 Hoddle Street, Collingwood
Mon-Fri 8:30am-5pm, Sat 9am-12pm
03 9448 5528
CoHealth City Central
Not-for-profit community health organisation which provides holistic care including GP’s and FV Counselling for free.
53 Victoria Street, Melbourne
Mon-Fri 10am-4pm
03 9448 5536
Victoria Harbour Medical Centre Closest Bulk Billed GP
Bulk Billed GP close to the Docklands Safe Space.
Tenancy 2-4/850 Collins Street, Docklands
Hours vary
03 9629 1414
Counselling Services
1800RESPECT
A confidential information, counselling and support service for people impacted by domestic, family or sexual violence.
Phone contact only
24 hours 7 days
1800 737 732
CoHealth Collingwood
Not-for-profit community health organisation which provides holistic care including GP’s and FV Counselling for free.
365 Hoddle Street, Collingwood
Mon-Fri 8:30am-5pm, Sat 9am-12pm
03 9448 5528
CoHealth Fitzroy
Not-for-profit community health organisation which provides holistic care including GP’s and FV Counselling for free.
75 Brunswick Street, Fitzroy
Mon-Fri 10am-4pm
03 9448 5531
Lifeline
Australia’s largest crisis support line where people can speak to a trained Crisis Support worker 24/7
Phone contact only
24 hours 7 days
13 11 14
Beyond Blue
24/7 phone access to a trained counsellor for free with advice for ongoing support.
Phone contact only
24 hours 7 days
1300 22 4636
Relationships Australia
A community based not-for-profit organisation which provides free family violence counselling.
4/379 Collins Street, Melbourne
Mon-Fri 9am-5pm
03 8625 3666
Indigenous Services
Djirra
An organisation that provides support to Aboriginal women experiencing family violence. Services include housing, health, finances, and counselling.
292 Hoddle Street, Abbotsford
Mon-Fri 9am-5pm
1800 105 303
Yarning Safe and Strong
A free 24/7 counselling service for ATSI people and their families.
186 Nicholson Street, Fitzroy
24hours 7days
1800 959 563
Dardi Munwurro (Male only)
A men’s specific family violence agency which works with the perpertrators of family violence. Gives access to counselling, Men’s Behaviour Change Programs and housing
558 High Street, Preston
24 hours 7 days
03 8456 3044
Victorian Aboriginal Child and Community Agency
A state-wide Aboriginal community agency which supports Aboriginal women, youth, and children with Family Violence Outreach, Child specific interventions, case management and support packages
340 Bell Street, Preston
Mon-Fri 9am-5pm
03 9287 8800
LGBQIT+ Services
Rainbow Door
A free specialist helpline that provides information, support and referral to all LGBTIQA+
Online only
10am-5pm 7 days
1800 729 367
Queerspace
Provides free counselling (inc family violence) to all LGBTIQA+
100 Drummond Street, Carlton
Mon-Fr 9am-5pm (7pm Tues)
1800 542 847
03 9663 6733
North Melbourne Community Centre (Drummond St Services)
Provides free counselling to both the respondents and vicitm survivors of LGBTIQA+ and youth
49 Buncle Street, North Melbourne
Mon-Fri 9am-5pm (7pm Tues)
03 9663 6733
Family and Community Space (Drummond St Services)
Provides free counselling to both the respondents and victim survivors of LGBTIQA+ and youth
253 Hoddle Street, Collingwood
Mon-Fri 9am-5pm (7pm Tues)
03 9663 6733
Youth Services
Child Protection
The organisation that oversees the welfare of children requiring state care. Manage risk and provide casework to children at risk/removed from unsafe environments
71 Moreland Street, Footscray
1300 664 977 – Mon-Fri 8:45am-5pm
13 12 78 – all other times
Kids Helpline
A free, private and confidential 24/7 phone and online counselling service for youth aged between 5-25.
Online only
24 hours 7 days
1800 551 800
Victorian Aboriginal Child Care Agency
A state-wide Aboriginal community agency which supports Aboriginal women, youth, and children with Family Violence Outreach, Child specific interventions, case management and support packages
340 Bell Street, Preston
9Mon-Fri 9am-5pm
03 9287 8800
1800 687 662
North Melbourne Community Centre (Drummond St Services)
Provides free counselling to both the respondents and vicitm survivors of LGBTIQA+ and youth
49 Buncle Street, North Melbourne
Mon-Fri 9am-5pm (7pm Tues)
03 9663 6733
Family and Community Space (Drummond St Services)
Provides free counselling to both the respondents and victim survivors of LGBTIQA+ and youth
253 Hoddle Street, Collingwood
Mon-Fri 9am-5pm (7pm Tues)
03 9663 6733
Men's Services
MensLine Australia
A free telephone nd online counselling service offering support to men 24/7
Online only
24 hours 7 days
1300 789 978
DardiMunwurro (Aboriginal only)
A men’s specific family violence agency which works with Aboriginal perpertrators of family violence. Gives access to counselling, Men’s Behaviour Change Programs and housing
558 High Street, Preston
24 hours 7 days
03 8456 3044
Man's Referral Service (Using FV)
An anonymous and confidential telephone service provided for and by men
Online Only
24 hours 7 days
1300 766 491
Seniors Services
Seniors Rights Victoria
Statewide elderly abuse helpline that provides information, support, advice, advocacy, education and legal information, casework and advice.
Online only
Mon-Fri 10am-5pm
1300 368 821
Are you a support service provider?
If you offer support services that align with our mission, we’d love to hear from you.
To have your service considered for inclusion in our directory, please contact us at info@safetogethernetwork.au with details about your organisation and the services you provide.
Together, we can strengthen the support network available to our community.